CORPORATE

Comelit always at the side of professionals.

Field service, telephone support, training academies, highly qualified staff; many services are offered by Comelit with a common goal: to provide all-round support to its customers.

 

Live or remote training, assistance in the field and by telephone, support in drawing up projects as well as on site inspections. A range of services available to sector professionals that aims to distinguish Comelit Group, a leading company in the smart building and security market, from its competitors by the very high level of technical expertise of each of its departments.

 

And when it is not possible to go directly into the field, or even just for an initial contact, great importance is also attached in the company to telephone support, which from November 2020 has been set up on a continuous basis, Monday to Friday, 8.30 a.m. to 6 p.m.

 

Still in terms of regulations and updating, the training courses and online webinars held by Comelit technicians for operators in the company’s various sectors also stand out: video door entry, home automation, video surveillance, burglar and fire prevention

UTC

Professional telephone assistance

SATCO

Support to installers for testing and technical assistance

COMELIT ENGINEERING

A fully customer-focused operational division

TRAINING ACADEMY

Courses and webinars held by Comelit technicians for operators.

UTC

Professional telephone assistance

SATCO

Support to installers for testing and technical assistance

COMELIT ENGINEERING

A fully customer-focused operational division

TRAINING ACADEMY

Courses and webinars held by Comelit technicians for operators.

“The customers themselves have always recognised the fact that we are present and close to them from the very first stages of plant start-up. On-site activity is one of the most basic services for us; it is certainly not a legal obligation, but it is our clear focus. A further commitment we make, for the next phase, is to support installers during technical inspections of the systems, an additional and by no means obvious job, but one that we do with passion, because we know how much our customers appreciate it.

In addition, it seemed only right to extend the telephone support service, avoiding closing for the lunch break and opening an additional window to meet our customers’ needs and make contact easier. The goal? To be more and more present for a service that is truly 360 degrees at every stage”.

But it doesn’t end there: “To support professionals such as builders or designers, we have set up the Projects and Specifications Office, which, by providing free advice on existing projects, has become fundamental for giving support in terms of drawings and plans, updates on existing regulations, on the best positioning of surveillance cameras rather than smoke detectors for the fire prevention system.”

 

Lorenzo Nardacci – Technical and commercial manager for products and services Italy